When the Kindle Fire HDX debuted in September, Amazon launched its new “Mayday” tech support system with the promise of a human employee at your service within 15 seconds.
Well, Amazon celebrated a Christmas miracle on Wednesday as it clocked an average response time of 9 seconds.
“We set a goal for ourselves to have a response time of 15 seconds or less when a customer tapped the Mayday button-we’re proud to say that on Christmas Day we met this goal, with an average response time of just 9 seconds, “Dave Limp, vice president of Amazon Kindle, said in a statement.
The new Kindle Fire HDX 7-inch and 8.9-inch tablets come equipped with the new Mayday feature, which starts a video chat with an Amazon support rep, who can control your device, draw on your screen, and press virtual buttons.
Any questions about how the Fire HDX works, its hidden talents, or just suggestions for a new game to play can be directed to your Mayday consultant, who comes free with all Kindle Fire HDX purchases.
Amazon Kindle Fire HDX 8.9 “
“We’re excited that millions of customers opened a Kindle Fire tablet this holiday season, and we’re glad so many customers tried out the Mayday button.”
Amazon has not revealed sales numbers for the holiday season, but did report that Cyber ??Monday was the “best ever” for Kindle Fire tablets and Kindle e-readers, as “millions of customers” unwrapped a new branded device this year.
The company
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